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Customer service, office and clerical in New Jersey: what is on the WIOA training list, what it cost, what it produced
38 programs on New Jersey’s list carry an occupation code in this family. Each row is one program as its provider reported it to the state and the state to the U.S. Department of Labor: the credential, the length, how many people exited, how many completed, how many were employed two quarters later, their median quarterly earnings, and what the program received per publicly funded participant. Rows are in city order — an order, not a ranking. Snapshot taken 2026-09-02.
The Department of Labor flags New Jersey’s data. Its own site says: “States with known data quality concerns include the following: Alabama, Colorado, District of Columbia, Illinois, Louisiana, New Jersey, New York, and Puerto Rico. Data from such states largely remains available on trainingproviderresults.gov. Additionally, Oklahoma has not submitted data yet for PY 2024, and therefore has no data available at this time.” Read every New Jersey figure on this page with that sentence in mind.
Other families in New Jersey:
Customer service, office and clerical 38 programs
Counted here: every occupation in SOC major group 43 (office and administrative support), which holds the seed occupations of the free audits — customer service representatives, bookkeeping clerks, receptionists, data-entry keyers. A program appears when any of the up-to-three occupation codes its provider reported matches.
| Program (provider’s page) · credential · occupation code | Provider · city | Length | Exited | Completed | Employed Q2 after exit | Median earnings, Q2 after exit (one quarter) | Avg ITA $ per WIOA participant | Tuition & fees, non-WIOA |
|---|---|---|---|---|---|---|---|---|
| Hybrid Medical Billing and Coding Specia | Dorson Vocational Training Institute East Orange PCS | competency-based | — | — | — | — | — | — |
| Medical Billing and Coding Specialist | National Career Institute East Orange PCS | competency-based | 13 | 85% | 50% | $6,398 | $824 | — |
| Computerized Accounting with QuickBooks | Middlesex County College Career Training Center | competency-based | 9 | 100% | 80% | $12,267 | $3,570 | — |
| Computerized Accounting with QuickBooks | Middlesex County College Career Training Center | competency-based | — | — | — | — | — | — |
| Online Computerized Accounting Program w | Middlesex County College Career Training Center | competency-based | — | — | — | — | — | — |
| Online QuickBooks and Sage with Microsof | Middlesex County College Career Training Center | competency-based | — | — | — | — | — | — |
| Medical Billing and Coding Specialist | Branford Institute Elizabeth PCS | competency-based | — | — | — | — | — | — |
| Accounting Technician | Union College of Union County NJ CEWD WIOA Title 2 Elizabeth | competency-based | — | — | — | — | — | — |
| Computerized Financial Accounting | Avtech Institute of Technology Fairfield PCS | competency-based | — | — | — | — | — | — |
| Medical Billing and Coding | Eastwick College Hackensack | competency-based | — | — | — | — | — | — |
| Accounting Bookkeeping | LasComp Institute of IT Hackensack PCS | competency-based | 20 | 100% | — | — | $345 | — |
| Accounting Bookkeeping Virtual | LasComp Institute of IT Hackensack PCS | competency-based | 24 | 96% | — | — | $382 | — |
| Administrative Office Support Specialist | LasComp Institute of IT Hackensack PCS | competency-based | 33 | 91% | — | — | $397 | — |
| Administrative Office Support Specialist | LasComp Institute of IT Hackensack PCS | competency-based | 9 | 89% | — | — | $535 | $0 |
| Human Resources Management | LasComp Institute of IT Hackensack PCS | competency-based | 13 | 100% | 83% | $16,000 | — | — |
| Medical Billing and Coding Specialist C | LasComp Institute of IT Hackensack PCS | competency-based | — | — | — | — | — | — |
| Microsoft Office 2019 Certification Trai | Goodwill Industries of Southern New Jersey and Philadelphia | competency-based | — | — | — | — | — | — |
| Accounting Bookkeeping | LasComp Institute of IT Montvale | competency-based | 7 | 100% | 100% | $9,647 | — | — |
| Administrative Office Support Specialist | LasComp Institute of IT Montvale | competency-based | 14 | 86% | 60% | $12,650 | $765 | — |
| Certified Medical Admin. Assistant w Me | Rutgers Center for Continuing Professional Development | competency-based | — | — | — | — | — | — |
| Certified Medical Administrative Assista | Rutgers Center for Continuing Professional Development | competency-based | 20 | 85% | 43% | $8,342 | $487 | — |
| Medical Billing and Coding Voucher Incl | Rutgers Center for Continuing Professional Development | competency-based | — | — | — | — | — | — |
| Certified Administrative Professional with Microsoft Office Specialist 2019 | Rutgers Center for Continuing Professional Development (CCPD) | 22 wk · 19 hrs | — | — | — | — | — | $4,435 |
| Professional Bookkeeping with Quickbooks 2019 | Rutgers Center for Continuing Professional Development (CCPD) | 5 wk · 24 hrs | — | — | — | — | — | $2,950 |
| Certified Medical Billing Coding Assoc | Academy of Allied Health Sciences PCS | competency-based | 13 | 100% | 57% | $8,913 | $824 | — |
| Medical Office Administration Associate | Academy of Allied Health Sciences PCS | competency-based | — | — | — | — | — | — |
| Certificate in Bookkeeping | Pontis Community Services | 36 wk · 15 hrs | — | — | — | — | — | $2,500 |
| Certificate in Bookkeeping | Pontis Community Services | 36 wk · 3 hrs | — | — | — | — | — | $2,500 |
| Certification in Bookkeeping (114 clock hours) | Pontis Community Services | 52 wk · 2 hrs | — | — | — | — | — | $0 |
| Remote Work Certification Program | T Byrd Computer School Pleasantville PCS | competency-based | — | — | — | — | — | — |
| Microsoft Office Specialist Accounting | Bar PC Training LLC PCS | competency-based | — | — | — | — | — | — |
| Microsoft Office Specialist Online | Bar PC Training LLC PCS | competency-based | — | — | — | — | — | — |
| Microsoft Office Specialist w Project | Bar PC Training LLC PCS | competency-based | — | — | — | — | — | — |
| Certified Medical Administrative Assista | Avtech Institute of Technology South Plainfield PCS | competency-based | — | — | — | — | — | — |
| Certified Medical Administrative Assista | Avtech Institute of Technology South Plainfield PCS | competency-based | — | — | — | — | — | — |
| Computerized Financial Accounting | Avtech Institute of Technology South Plainfield PCS | competency-based | 21 | 95% | 71% | $10,519 | $3,570 | — |
| Microsoft Office Specialist MOS | Avtech Institute of Technology South Plainfield PCS | competency-based | 7 | 100% | 60% | $15,375 | $3,570 | — |
| Medical Coding Specialist | Ace Healthcare Training Institute Inc. Union PCS | competency-based | — | — | — | — | — | — |
Source and date: U.S. Department of Labor, Training Provider Results — the open program index behind trainingproviderresults.gov, snapshot taken 2026-09-02 (620 programs for New Jersey in the index that day); the site states the data cover programs approved as of June 30, 2025 and outcomes for July 1, 2021 – June 30, 2025. Column definitions are the data dictionary’s (version 4.0): “Completed” = Percent of All Students who completed the program (DE122/DE121); “Employed Q2” = Percent of All Students Exiters who were employed in the 2nd Quarter after Exit (DE123/DE129); “Median earnings” = Median Earnings in the 2nd Quarter after Exit of All Students that are Employed in the 2nd Quarter after Exit (DE125) — one calendar quarter’s earnings, not a year’s; “Avg ITA $” = Average number of dollars the training program received from each WIOA participant Individual Training Account (ITA) during the time period (DE138/DE135); “Tuition” = Out-of-Pocket Cost for a Non-WIOA Participant: Tuition and Requested Fees (DE111) (books and supplies are reported separately and not shown). A dash means the federal file prints −1: Values displayed as "-1" indicate data that have been suppressed to protect confidentiality. Rows are ordered by city, then provider, then program — an order, not a ranking. Your local job center decides eligibility — this shows what is on the list and what it cost and produced, not whether you will be approved.
How the money works — the regulation, quoted
Federal WIOA Title I money pays a provider on the state list through an Individual Training Account; whether you get one is decided at your American Job Center after an assessment. Who may receive training services, in the regulation’s own words:
“Under WIOA sec. 134(c)(3)(A) training services may be made available to employed and unemployed adults and dislocated workers who: (a) A one-stop center or one-stop partner determines, after an interview, evaluation, or assessment, and career planning, are: (1) Unlikely or unable to obtain or retain employment that leads to economic self-sufficiency or wages comparable to or higher than wages from previous employment through career services; (2) In need of training services to obtain or retain employment leading to economic self-sufficiency or wages comparable to or higher than wages from previous employment; and (3) Have the skills and qualifications to participate successfully in training services; (b) Select a program of training services that is directly linked to the employment opportunities in the local area or the planning region, or in another area to which the individuals are willing to commute or relocate; (c) Are unable to obtain grant assistance from other sources to pay the costs of such training, including such sources as State-funded training funds, Trade Adjustment Assistance (TAA), and Federal Pell Grants established under title IV of the Higher Education Act of 1965, or require WIOA assistance in addition to other sources of grant assistance, including Federal Pell Grants (provisions relating to fund coordination are found at § 680.230 and WIOA sec. 134(c)(3)(B)); and (d) If training services are provided through the adult funding stream, are determined eligible in accordance with the State and local priority system in effect for adults under WIOA sec. 134(c)(3)(E) and § 680.600.”20 CFR 680.210 — Who may receive training services? (eCFR, title 20 up to date as of 2026-08-31) · fetched 2026-09-02 · FETCHED THIS BUILD
“For an official determination if you qualify for WIOA services, please contact your local American Job Center.”TrainingProviderResults.gov — WIOA Eligibility (U.S. Department of Labor, ETA) · fetched 2026-09-02 · BROWSER VERIFIED
Your local job center decides eligibility — this shows what is on the list and what it cost and produced, not whether you will be approved.
Where to go in New Jersey
Eligibility is determined there, in person. URL pattern verified live 2026-09-02 for IL, NC, NJ, TX, CA, FL.
fetched 2026-09-02
URL pattern verified live 2026-09-02 for IL, NC, TX, CA, FL, NJ.
The Department of Labor’s own search over the same data as the tables on this site; fetched 2026-09-02.
What this page cannot know
- Whether you are eligible. Your local job center decides eligibility — this shows what is on the list and what it cost and produced, not whether you will be approved.
- Whether a listed program is still enrolling, at what price, or on the list today. The index reflects programs approved as of June 30, 2025; providers and states change lists between reports. Check the state list and the provider’s page before paying anyone.
- What you would earn. The earnings column is the median of one quarter’s earnings for people who were employed two quarters after exit — a record of others, not a forecast for you; where the state suppressed it, nothing is shown.
- Why a number is missing. “Data on trainingproviderresults.gov are suppressed from public view when any of the following occur: Data submitted for the program contains sample sizes that are too small to protect Personally Identifiable Information (PII); No data were reported for the program; or The Department identified significant data quality issues with the state submitted data.”
If you want the sequence, not the list
RetrainMap Directions is a dated 90-day plan for one occupation and one state — which route first, which office, which date, which document — with the funding steps in the order they pay and every figure sourced. $19, one-time. If you were laid off recently, tell us at checkout and the plan opens with a days 0–3 section: where to file for unemployment in New Jersey, the state’s published weekly benefit floor and ceiling, the health-coverage windows quoted from the agencies, and the WARN-notice check. This page stays free either way.
Want this list narrowed to the one job you are aiming at, ranked by what each program produced, with a payback estimate against your pay? That is the $39 Retraining ROI report (free sample on that page).
About the $19 plan The $39 ROI report All four families in New Jersey